TECH SUPPORT PAGE
For instructions on how to change the time and
for user guides, click the link below
User manuals and Cheat Sheets
FAQ (frequently asked questions)
Lines are the connections to the outside world with telephone numbers, whereas extensions are the phones that sit on your desk.
- What is the difference between lines and extensions?
Click the link at the top of this page "User manuals and cheat sheets". We have time-change instructions for many phone systems.
- How do I change the time on my phone system?
a different phone... If the same line has static on multiple
phones, call your provider and have them test that line. If they say
everything is fine, then you should call your phone guys (hopefully
- What do I do if I hear static?
Sorry, that is a decision you will have to make. We don't want to be held responsible for recommending any particular provider.
- Should I switch my phone and internet to a different provider?
one part of your phone system that is completely customized for you, is
the main greeting and menu. The instructions vary from one company
to the next, and as a result any generic instructions printed in the
manual would be difficult to follow. Fortunately, we try to keep good
records of the companies we visit, so we can send you the custom
instructions. Feel free to contact us for a copy.
- How do I change my company greeting, and why is it not in the manual?
most likely culprit of this minor annoyance is that your phone probably
isn't programed to ring. Only ringing phones can answer calls by simply
lifting the handset. Often customers disagree with this
hypothesis. They insist that their phone rings, but many times they are
hearing the ringer from another phone close by.
- How come I have to press a button to answer the phone?
is a feature called "background music", and it was probably activated
on accident. Look the feature up in your phone's specific manual to see
how to disable it.
- How do I stop music from being played over the speaker (or headset)?
Affordable Telephone Systems currently does not service computers.
However, we can service your network and internet equipment, including
all the wiring.
- Can you help us with our computers and network too?
is an acronym for Voice-over-Internet Protocol, and it is the
technology that allows voice signals to be translated to data packets
and set over a network, such as the internet. To learn more, click here.
with any electronics, heat is the enemy. Keep your equipment cool, and
it will keep working for a long time. (Oh, and try not to spill a
"thirsty-two ouncer" on your phone...)
- What is the number-one killer of phone systems?
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